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What happens if a complaint is made against an accredited company?

Customers and the public can make complaints about AnimalKind companies by calling the BC SPCA Call Centre at (1-855-622-7722) or by emailing info@animalkind.ca.

When a complaint is made, the BC SPCA will gather information from the complainant. If the complaint could possibly be an incident of animal cruelty, then the information is forwarded to the Cruelty Investigations Department. If otherwise, then AnimalKind staff will investigate the complaint as a compliance issue and the affected company will be contacted. All information related to the complaint is reviewed by the BC SPCA senior management team who decide the appropriate action. The full complaints process is outlined in the AnimalKind Operations Manual (PDF).